Return Policies
Refund & Returns Policy
Our Good Coffee Guarantee
At Slow Days Coffee Co., we believe every cup should be worth slowing down for. We carefully select our coffee beans to bring you a delicious, enjoyable coffee experience, whether you're brewing at home or serving your customers.
But we know that everyone's taste is different, and sometimes a coffee might not be quite what you expected. If you're not happy with your purchase, we'd love the opportunity to help.
Simply email us at hello@slowdayscoffeeco.com, and we'll do our best to make things right.
Our Slow Days Coffee Guarantee
We want you to love every bag of coffee you receive from us. If you're unhappy with your coffee, please get in touch within 30 days of delivery.
We'll start by learning more about your experience and helping you troubleshoot your brew. Sometimes, a small adjustment to your grind size, water temperature, coffee-to-water ratio or brewing method can make all the difference.
If you've tried our recommendations and are still not satisfied, we'll review your situation and discuss an appropriate resolution with you.
For change-of-mind or taste-preference returns, we may ask that less than 50% of the bag has been used and that the remaining coffee is returned to us in accordance with our return instructions. Any refund or store credit will be assessed on a case-by-case basis.
Our goal is simple: to help you enjoy your coffee and feel good about choosing Slow Days Coffee Co.
How Do I Request a Return?
If you'd like to request a return, here's what to do:
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Get in touch. Email hello@slowdayscoffeeco.com with your order number and a brief description of the issue.
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Let's find a solution. We'll work with you to understand your concerns and offer brewing advice where appropriate.
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Arrange a return if needed. If a return is approved, we'll provide instructions on how to send the product back to us.
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Receive your resolution. Depending on the circumstances, we may offer a replacement, store credit or refund.
Please contact us before sending any products back so we can guide you through the process.
Incorrect, Faulty or Damaged Items
We take care to ensure your order arrives as expected. However, if your coffee arrives damaged, you've received the wrong item, or a product does not match its description, please contact us as soon as possible.
Email hello@slowdayscoffeeco.com within 3 business days of receiving your order, where possible, and include your order number, a description of the issue and photographs if relevant. We'll work to resolve the issue as quickly as we can.
Depending on the circumstances, we may arrange a replacement, refund or another appropriate remedy.
Your Rights Under Australian Consumer Law
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.
Our products come with guarantees that cannot be excluded under Australian Consumer Law. If a product has a major failure, you may be entitled to a refund or replacement. If a product has a failure that does not amount to a major failure, you may be entitled to a repair or replacement, as applicable.
Your consumer rights are separate from any voluntary returns or satisfaction guarantee offered by Slow Days Coffee Co. They are not limited by the timeframes or conditions outlined in this policy.
Return Shipping & Processing
Please wait for our instructions before returning an item. We recommend using a tracked postage service for approved returns, as this helps ensure your parcel can be located during transit.
Once your return arrives, we'll assess the item and contact you regarding the outcome. We'll aim to process approved returns within 3 business days of receiving the returned parcel. Refund processing times may vary depending on your payment provider.
Where a refund is approved, it will generally be issued to your original payment method unless otherwise agreed or required by law.
We're Here to Help
At Slow Days Coffee Co., coffee is about more than what's in your cup. It's about taking a moment, enjoying the little things and making time for yourself.
If something about your order hasn't met your expectations, we'd love to hear from you.
Email: hello@slowdayscoffeeco.com
Thank you for supporting Slow Days Coffee Co. We're grateful to be part of your coffee ritual.
Slow mornings. Good coffee. Better days.